We’re excited to share that NOAH’s Cholla Pharmacy has continued its prescription delivery service to all NOAH Health Center locations. Beginning August 24, courier service will begin to Venado Valley Health Center meaning all NOAH health centers will officially offer prescription delivery services to patients of all payer types, including SFS, insured, and NOAH employees.
To ensure accurate and timely service for our patients, effective immediately, please begin using the following workflow:
For New Medications
Provider/MA selects NOAH’s Cholla Pharmacy as patient’s preferred pharmacy (regardless of pick-up location).
- If patient selects Cholla Health Center as their pick-up location
- Medication will be ready as soon as the same day.
- Medication will be ready as soon as the same day.
- If patient selects any other health center as their pick-up location
- The provider/MA will need to add smart phrase “.SA269RX” under note to pharmacy.
- The provider/MA will then enter an “Ambulatory Referral to Population Health” and indicates in the comment section “[INSERT CLINIC NAME] New Medication Start.” This will trigger a Nurse Navigator to reach out to the patient to answer any questions regarding the new medication.
- Finally, the provider/MA will need to add smart phrase “SA269PTINSTRUCTIONSENG” or “SA269PTISNUTRUCTIONSSPA” in the After Visit Summary (AVS) instructions for patients.
- Please note that Copperwood prescription pick-up is located at Copperwood II building.
- For all pick-up locations, patients can call the pharmacy at 480-903-3560 to check the status of their order.
- Please refer to this Tip Sheet for additional guidance on processing requests for new medications.
- Prescriptions ordered prior to 3pm will be available for pick-up at the selected health center the next business day. Prescriptions ordered after 3pm will be available for pick-up at the selected health center in two business days.
For Existing Prescriptions
- Patients should call their provider and request a prescription transfer. Patients must call the pharmacy at 480-903-3560 if they would like to have their medication delivered to Copperwood II Health Center, Desert Mission Health Center, Midtown Health Center, Palomino Health Center, and Venado Valley Health Center.
Please see our previous article Prescription Availability Update for SFS Patients for more information about the initial migration of SFS patients to NOAH’s Pharmacy.
For other questions regarding prescription pickup, please reach out to Eric Scherf at escherf@noahhelps.org or Dora Correal at dncorreal@noahhelps.org.
