NOAH is excited to officially welcome our new RevCycle team. The new team started Monday, January 3 with a comprehensive and growing team including Coding, Billing, Accounts Receivable (A/R) Follow-up, and Denial Management for our own claims. We also have Credentialing for our own NOAH sites and providers.
The RevCycle Team’s goals is to maximize reimbursement and drive revenue for NOAH while providing a positive experience for all NOAH patients and staff.
RevCycle FAQ’s
- How do I help a patient that comes in with questions about an appointment date before 1/3/2022?
- The NOAH RevCycle team is handling everything now – please refer patient to call 480-882-4545 or they can email us at Billing@noahhelps.org. We will soon have business cards at each clinic to provide to patients with the above contact information.
- What if a patient shares with you they are experiencing a financial hardship?
- As we do today, you would refer that patient to our Community Resources team to see how we can help.
- How do I help a patient who has a balance on their account but is unable to pay it in full?
- We work with all patients and offer flexible payment plans to make their care affordable. Patients needing this option should contact us directly so we can work with them on a case by case basis. Patients can call us at 480-882-4545 or email us at Billing@noahhelps.org.
- How can a patient pay for their services?
- Co-Pays and SFS Fees – Due at the time of service. Every patient should be asked for their copay/patient responsibility at the time of check-in at each visit. Our collection rate drops significantly when we try to collect after the fact and we incur costs to produce and mail a statement.
- Virtual Visits or Patient cannot pay at TOS – Patients can always pay on MyChart, mail in a check or pay directly at any NOAH clinic for a prior Date of Service. Patients can also pay online at: https://noahhelps.org/payment/
- How do I handle a patient who has a complaint about their NOAH bill?
- Refer patient to us! Patients can call us at 480-882-4545 or email us at Billing@noahhelps.org.
- What do I tell a patient who thinks their bill was coded wrong and asks the provider to change it?
- Our Coding department will research and make any necessary adjustments as well as follow-up with provider for any clarification needed. NOAH staff can use our internal email with the information or patients can contact us at Billing@noahhelps.org or call us at 480-882-4545.
- How do I help a patient with a outside bill, like Sonora Quest?
- Our RevCycle team handles bills for all NOAH related charges. Bills from labs, for example, are handled at the clinic level.
Contact RevCycle
- INTERNAL ONLY E-mail – NOAHRevenueCycle@honorhealth.com
- EXTERNAL ONLY E-mail (Patients/Insurances) – Billing@noahhelps.org
- PHONE – 480-882-4545
