The WHY
When patients come see us, they often are feeling vulnerable, emotional, and/or physically unwell. An introduction from you can help make the appointment feel more personal and reassure them that they are in capable hands. By telling the patient your name, role, and expertise, you can help put patients more at ease!
HCAHPS studies show that patients who feel personally acknowledged by their healthcare providers report higher satisfaction and are more likely to adhere to medical advice.
The HOW
Use a warm and welcoming tone whether in person or on the phone.
Share your name clearly so patients feel comfortable with who they are talking to and know what to call you.
- Example: “Thank you for calling NOAH, my name is ____”
- Example: “Hi [patient name], my name is ____”
(If the patient already knows your name, please feel free to skip this part.)
Explain your role and how you can help them.
- Example: “I’m your MA for today. I’ll be asking you a few questions and taking your vitals before your provider comes in, just to help us monitor your overall health.”
Acknowledge others in the room.
If family members or caregivers are present, acknowledge them as well. This fosters inclusivity and ensures they feel involved in the patient’s care.
Personalize whenever appropriate.
Using the patient’s name and referencing past interactions (if applicable) can make the encounter feel more genuine and caring.
By taking a few extra seconds to introduce yourself properly, you contribute to a culture of trust, professionalism, and patient-centered care. Whether interacting with patients, families, or colleagues, remembering to use the “Introduce” component of AIDET ensures that every encounter starts on the right note.
