We are excited to announce the launch of our new and improved Patient Experience Dashboard! This tool is designed to provide you with a high-level overview of our patients’ satisfaction levels. Each score you see on this dashboard is a rating out of 5 and is updated monthly to give you the most up-to-date information possible!
NOAH Weighted Score: This score is a weighted average of each platform that patients can give us feedback on, including Q Review surveys, Google and Yelp reviews, and comment cards in the clinics.
Service Recovery: This chart shows us what percentage of our patients require service recovery (whether that is a question regarding their care or a less than perfect experience) versus what percentage of our patients had a positive experience.
Patient Experience by Service Line*: Here is where you can see how your service line is doing across the entire company. We launched the Psychiatry score on 7/1 and already have over 300 responses!
Patient Experience by Location: Here is where you can find your clinic’s overall score, which includes all platforms of patient feedback (Q Review, online reviews, comment cards, etc.)
How to Access: Select the Quick Links drop-down menu on the Beat, and select Patient Experience Dashboard.
Whether you’re a healthcare provider or part of our support team, the Patient Experience Dashboard empowers you to see firsthand how your efforts impact patient satisfaction. Your commitment to delivering exceptional care is at the heart of everything we do, and this tool will help us continue to grow and excel together!
If you have any questions about the data on this dashboard, or want to see additional information, please contact our Patient Experience Coach and Analyst, Liana Brown via Teams or at librown@noahhelps.org.
*These scores are taken solely from the Q Review platform, which is the only platform that allows us to dial the data down by service line.
