In an effort to ensure seamless operations and a positive experience for our patients, we would like to draw attention to some issues our billing and SFS processes are experiencing.
- FPI Entry for SFS Programs: We’ve observed an increase in billing delays and issues arising from the addition of of FPI (Federal Poverty Income) lines. Therefore, the most recent FPI entry is being considered for SFS programs, rather than the approved statues. This can lead to inaccuracies in patient billing.
- Handling of FPL Entries: If a patient’s chart already contains a Family Poverty Level (FPL) entry, it’s crucial to avoid adding a new or additional entry unless the patient has indicated a significant income change, or the existing entry has expired. See image below for example.
- Duplicate FPL Information: Some SFS charts have duplicate or overlapping FPL entries. This results in significant delays with patient billing but also challenges in adjusting from the SFS side.
- Billing Discrepancies: This is resulting in patients receiving statements with full charges. The second line that the front office is adding is actually ‘overwriting’ the “Approved for Financial Assistance’ status and therefore the discount is not being applied to charges and patients are getting billed much higher than they would expect.
Should you have any questions or require further guidance, please contact Crystal Medina at cmedina@noahhelps.org
