Our second all-team meeting of 2023 featured a morning of recognizing our valued NOAH team members, learning about the future direction of NOAH, and riding the wave lead by our trusted and dynamic emcee, Eric Scherf.
We hope you enjoyed this event as much as we did. We’re looking forward to reconnecting in 2024 to discuss the next chapter!
Your Questions Answered
Thank you to those employees who submitted questions during and after the meeting. Here are some of the questions we think everyone will benefit from knowing the answer to:
Would NOAH be open to introducing an insurance verifier role?
This is not something we are considering at this time. Handling insurance verification for appointments remains within the purview of our front office. Revenue Cycle, PEC, and Operations teams are actively working together to support our front office team in ensuring precise information entry.
What were the results of the market analysis that was done a year ago? Also, does NOAH have plans on giving a cost of living raise?
The market analysis completed in December of 2022 confirmed compensation for most positions is inline with current market. Some roles were in need of adjustment and those affected received communication of the adjustments.
Are there any plans in the future for incorporating vision care?
Not at this time.
Could you please explain how we forecast cash on hand to increase by December 2023 but the operating margin will decrease by December 23?
Yes. NOAH has a large receivable on our Balance Sheet from AHCCCS that should be paid by December 2023.
Why is the Midtown location still in an outdated clinic that’s in a building shared with other businesses when other clinics are getting new buildings? There’s barely enough parking for patients.
We agree. We have been actively searching for a property to relocate Midtown; however, we have not located the right spot yet.
In regards to JEDI, are we planning on making the federal holiday Juneteenth a day off in our organization to recognize this important day?
Our HR team is reviewing additional holidays for 2024. More details will be provided by the end of this year.
What was the cost of the retreat that Wendy mentioned? Could those discussions have taken place at NOAH during regular business hours?
As a non-profit health center, we try to keep costs down as a good financial steward of our resources. Board and leadership retreats are hosted during work hours.
Is there a possibility of introducing individualized productivity pay raises or bonuses within this organization, especially in situations where additional healthcare providers are brought in without a corresponding increase in support staff?
There is a clinician incentive plan available to help support greater access to care. At this time we will not meet the threshold exceeding 3% operating margin to release an Incentive or Holiday Bonus for all staff. Our Operations team is constantly reviewing staffing ratios to ensure we have the staffing needed to support providers and patient care.
I hope that leadership team is well aware that there is someone or group out there sending multiple phishing attempts to multiple employees in the name of our CEO, Wendy. Perhaps we could have some internal communications to address this before someone or some system might get compromised?
Yes, thank you for bringing this to our attention. Our IT team is aware and has continued to monitor these phishing scams.
NOAH Spirit Award Winners
Congratulations to the following team members who were selected as NOAH Spirit Award recipients from among over 60 nominations:
Julia Karl with Delaney Brightwell
Learning is Power Award
Delaney Brightwell
Registration/Scheduler, Midtown Health Center
Delaney is always open to learning and eager to ask insightful questions. She has demonstrated an outstanding commitment to her personal and professional growth, and her helpful and proactive attitude has undoubtedly made a positive impact.
Dr. Karuppana with Dr. Ralph “Sam” Whallon II
Patients First Award
Dr. Ralph “Sam” Whallon II
Medical Provider, Cholla Health Center
Dr. Whallon’s unwavering compassion towards every patient has touched the hearts of many. With genuine sincerity and attentive listening, he makes patients feel valued and cared for, as if they were family.
He goes above and beyond to provide exceptional patient care and support where it is needed and has set the standard for what it means to be a NOAH provider.
Tera Brulotte-Maki with Caprice Soza
New NOAH Star Award
Caprice Soza
Patient Services Representative, Patient Engagement Center
Since starting with NOAH in June, Caprice’s exceptional dedication, proactive approach to learning, and outstanding application of skills have set her apart as a true star within our organization.
From staying ahead of schedule with training to effectively navigating various systems, she has showcased remarkable success, without a single error to date. We are so excited to witness the bright future that lies ahead of her.
Katrina Morgan with Myesha Goudeau on behalf of Magdalena Aguilar
Be The Change Award
Magdalena “Maggie” Aguilar
Dental Assistant, Palomino Health Center
Maggie’s revolutionary ideas and unwavering positivity have transformed dental workflows, leading to improved patient care, and have been instrumental in contributing to her team’s continuous improvement.
Furthermore, her humble and positive attitude radiates throughout the workplace, inspiring us all to transform the way we serve our patients.
Dr. Rosas with Miriam Ramos
Stronger Together Award
Miriam Ramos
Triage Medical Assistant
Whether it’s assisting with teaching others or resolving any challenges, Miriam is always there, offering her help with a positive and uplifting attitude. With her selflessness and readiness to lend a helping hand whenever needed, Miriam’s outstanding teamwork and exceptional support have left a mark on our company and on our hearts.
We can always rely on her 100% commitment, and her presence is like a guiding light that propels us forward.
