Veyo, an MTM company, is the vendor we use to schedule transportation for patients on AHCCCS and our Slide Fee Scale. Transportation is scheduled directly through the Veyo/MTM portal, however, to have access to the portal we request you to complete the training. To request training, please contact Community Resources at CRmanagement@noahhelps.org.
Resources
If Your Ride is Late
Any NOAH team member can submit a rescue request in the event of issues with late pick up:
Submit a request – Veyo RideView Support
Transportation Workflow
Step by Step Guide to Scheduling Your Patient’s Ride
Helpful Links
- Here is the training guide: Veyo RideView How-To Guide – Veyo RideView Support
- Here are some FAQs to help you: Trip Booking Help – Veyo RideView Support
- Having issues with drop off or pick-up for patients – fill out trip rescue form here: Submit a request – Veyo RideView Support
Additional Questions
For any other questions related to transportation, contact Community Resources at CRmanagement@noahhelps.org.
[…] employee who needs access to the Veyo Portal must complete the required training. Typically, front office staff and some PEC (Patient Engagement Center) staff should have access to […]