The NOAH Patient Experience Dashboard has been updated for first quarter 2022. With an overall score of 78 out of 100, we are up slightly from Q4 and just barely missed our Q1 goal. Visit the Patient Experience Dashboard for more details on Q1 scores including reporting by service line and clinic.
Improving the Patient Experience
Compassion and Kindness are an integral part of the patient experience.
Patients who are cared for with compassion and kindness feel more able to trust their providers. A trusting relationship is crucial for the best outcomes. It empowers patients to share sensitive details about their symptoms and challenges.
The art of kindness means harboring a spirit of helpfulness, as well as being generous and considerate, and doing so without expecting anything in return. The act of kindness often is simple, free, positive, and healthy. Kindness has been shown to increase self-esteem, empathy, compassion, and improve mood.
Check out this short inspirational video showing how a little goes a long way:
How are you demonstrating kindness and compassion?